Privacy Policy
Pulse Training Services
Last updated: 3 December 2025
Pulse Training Services (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, make a booking, participate in training, or contact us.
1. Information We Collect
A. Course Management System Data
As a training provider, we maintain a Course Management System to record and manage all course-related information. This may be a manual or electronic system and includes:
- Course type and date(s)
- Course venue
- Assessment date(s), where applicable
- Student name register
- Details of trainers and assessors used
- Learning outcome results sheets completed by the trainer for all students
- Practical assessment sheets completed by the trainer for all students
- Written assessment sheets completed by all students, marked and signed by the trainer
- Requalification or expiry dates for students
This information is retained for a minimum of 3 years and a maximum of 5 years in keeping with FAIB’s (First Aid Industry Body) requirements.
B. Booking Information (via SuperSaaS)
When you book a course through our online booking system (SuperSaaS), we may collect:
- Name
- Email address
- Telephone number
- Booking details (course type, date, and venue)
SuperSaaS may collect additional technical or usage data. Their processing is governed by their Privacy Policy: https://www.supersaas.com/info/privacy
C. Payment Information (via Stripe)
When making a payment for a course or service, we collect necessary billing details such as your name, email address and billing information. Payment card details are processed exclusively by Stripe. Pulse Training Services does not store or have access to your full card details.
Stripe’s Privacy Policy can be found at: https://stripe.com/privacy
D. Enquiry Form Information (via Web3Forms)
When you submit an enquiry using our website contact form, we may collect:
- Name
- Email address
- Telephone number (if provided)
- Message content
Web3Forms acts as a form submission service. Their Privacy Policy is available at: https://web3forms.com/privacy
E. Website Usage Information
We may collect technical data such as IP address, browser type, pages visited and time spent on the site, cookies, and analytics data to improve website performance and user experience.
2. How We Use Your Information
We use your personal data to:
- Manage course bookings and registrations
- Deliver training, assessments, and certification
- Maintain mandatory training records and requalification dates
- Process payments
- Respond to enquiries and provide customer support
- Comply with legal, regulatory, or awarding body requirements
- Improve our website and services
- Maintain business, accounting, and administrative records
3. Legal Bases for Processing
We process your personal data under the following legal bases:
- Contract: To deliver the training or service you have booked.
- Legal obligation: To maintain required training and assessment records.
- Legitimate interests: For business administration, responding to enquiries, and improving services.
- Consent: For optional communications where applicable.
4. Sharing Your Information
We may share your information with:
- SuperSaaS (booking management)
- Stripe (payment processing)
- Web3Forms (form submissions)
- Trainers and assessors delivering your course
- Awarding bodies or regulators where required
- Legal or governmental authorities where required by law
We do not sell or rent your personal data.
5. Data Retention
- Course Management System records: kept for 3–5 years.
- Booking, enquiry, and payment-related data: typically retained up to 7 years for legal and financial compliance.
- Website analytics data: retained according to cookie settings or third-party provider schedules.
6. Data Security
We use appropriate technical and organisational measures to protect your data, including encrypted storage, access controls, secure data transfer, and the use of reputable and compliant service providers.
7. Your Rights
You have the right to:
- Request access to your data
- Request correction of inaccurate information
- Request deletion of your data (where applicable)
- Restrict or object to processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise your rights, contact us at:
Email: enquiries@pulsetrainingservices.co.uk
Phone: 0191 468 3193
8. International Data Transfers
Some of our service providers may store or process your data outside the UK. For full details, please refer to the privacy policies of those service providers.
9. Cookies
Our website may use cookies to enhance your experience and analyse website performance. You can adjust cookie preferences through your browser settings.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, you can contact us at:
Email: enquiries@pulsetrainingservices.co.uk
Phone: 0191 468 3193